Sertab Erener: A Sincere Voice! in Social Media

Sertab Erener 1 Minute

Like many Turkish people, I am a fan of Sertab Erener – a pop singer with an amazing voice that transcends … well, it just rises above all. Her fame spread to Europe when she brought the famed Eurovision song contest trophy home. Her talent is evident to all who hear her songs, whether they can understand the Turkish lyrics or not. So, you can imagine what I thought when I saw an email from Twitter saying that Sertab Erener was now following me. “Her handlers are hard at work, adding anyone with a Turkish name out there,” I said to myself. Wrrronngg!

I clicked on the link to find Sertab’s photo taken with a Web cam (she changed it since then) with updates that were obviously written by her, in first person. Then I started jumping up and down saying ‘Ohmigawd, ohmigawd, Sertab Erener is now following me on Twitter.’ I returned the favor immediately of course and told everyone in the office who would listen.

Sertab is also posting updates to her Facebook fan page and she sends her updates through Friendfeed.

Sertab’s writing voice is as clear as her singing voice. Her genuine personality comes across as she uploads family photos, tells followers when she’s feeling a bit under the weather and shares how she’s preparing her upcoming album. It’s called Painted on Water, due on June 9th.

I would have bought the album anyhow, since I am a fan of her music. But her spot-on approach to social media and one-to-one conversations with fans makes me want to buy a few as gifts.

Published by Idil Cakim

Idil has devised marketing and communication strategies for Fortune 500 companies and non-profit organizations for 20 years. She is the author of 'Implementing Word of Mouth Marketing: Online Strategies to Identify Influencers, Craft Stories and Draw Customers' (Wiley, 2010), as well as numerous industry briefs and articles on online communications. Idil has been a public speaker on word-of-mouth marketing, women and ethnic minorities’ use of digital communications, and e-CRM. She has been widely quoted in trade journals and newspapers such as CNet news, CBS Market Watch, San Jose Mercury News, Chicago Sun Times, Harvard Business Review, the Financial Times and the New York Times. In 2010, she was selected ‘Digital Communicator of the Year’ by PRNews. Idil is currently VP of Media Analytics at Nielsen, working with public sector, technology and telecom clients, gauging their advertising and brand communication effectiveness. She also serves on the Ad Council’s Research Committee. Previously, she was a VP of Client Development at NM Incite – a Nielsen / McKinsey company, identifying and amplifying business opportunities in social media for clients. Prior to her roles at Nielsen, Cakim was a Senior Vice President in the global PR agency Golin’s digital practice and a Director of Burson-Marsteller’s think tank—the Knowledge Development group. A native of Istanbul, she holds an M.A. in Communication from the Annenberg School at University of Pennsylvania and a B.A. in Sociology from Bryn Mawr College.

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4 thoughts on “Sertab Erener: A Sincere Voice! in Social Media”

  1. Reading your blog, I started to follow her on twitter as well. I know she has a concert coming up on June 27 at the Summer Stage… I am hoping she will be tweeting about that a lot. She is so amazing and I truly don't want anybody missing her performance just because they did not hear about it. http://www.summerstage.org/index1.aspx?BD=21371

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